customer support
customer support
At Eaasy Heat, we help UK homeowners switch to smarter, energy-efficient renewable solutions.
Whether you’re exploring heat pumps, solar panels, battery storage, or a full home upgrade, our experts are here to guide you every step of the way.
Find answers to common questions about costs, installation, savings, grants, and more — or get in touch with our friendly team for advice.
frequently asked questions
frequently asked questions
what does eaasy heat do?
Eaasy Heat helps homeowners across the UK make the switch to renewable energy and low-carbon home heating. We specialise in air source heat pump installation, helping you replace traditional fossil-fuel heating with a more energy-efficient and environmentally friendly heating solution.
We can guide you through the entire process, from your initial enquiry and home assessment to system design, installation and aftercare. We also provide advice on renewable energy solutions such as solar panels and home battery storage, helping you find the right solution for your property and energy needs.
Our goal is simple: to make renewable energy and heat pump installation straightforward, transparent and stress-free, with clear advice and expert support at every stage.
what are the benefits of installing an air source heat pump?
Installing an air source heat pump can provide an efficient and low-carbon way to heat your home and hot water. Unlike a traditional gas or oil boiler, an air source heat pump uses electricity to extract heat from the outside air and transfer it into your home.
The benefits of an air source heat pump can include:
- Lower carbon emissions compared with traditional fossil-fuel heating systems
- High energy efficiency, with heat pumps able to produce more heat energy than the electrical energy they consume
- Reliable home heating and hot water throughout the year
- Reduced reliance on gas and other fossil fuels
- Potential to reduce your home’s long-term exposure to fossil-fuel energy costs
- The ability to integrate with solar panels and battery storage
- A low-maintenance heating system when correctly designed and installed
- A more sustainable way to heat your home
Every property is different, so the performance and potential savings of an air source heat pump depend on factors such as your home’s insulation, heating requirements, electricity tariff and the system design.
how do solar panels work?
Solar panels, also known as solar photovoltaic (PV) panels, generate electricity from sunlight. When sunlight reaches the solar cells in the panels, it creates direct current (DC) electricity.
A solar inverter converts this electricity into alternating current (AC), which can then be used to power your home’s electrical appliances and systems.
The solar electricity you generate can be used to power your home during the day. If you generate more electricity than you need, the surplus energy can potentially be stored in a home battery for use later or exported to the electricity grid, depending on your system and energy tariff.
Solar panels can generate electricity throughout the year in the UK, although the amount of energy produced varies depending on factors such as daylight hours, weather, roof orientation and shading.
By installing solar panels in the UK, you can generate your own renewable electricity and potentially reduce your reliance on energy from the grid.
is battery storage worth it for uK homes?
For many homeowners, solar battery storage can be a worthwhile addition to a solar PV system. A home battery stores excess electricity generated by your solar panels, allowing you to use more of your own renewable energy when your panels aren’t generating electricity.
For example, your solar panels may generate surplus electricity during the day when your household’s energy demand is lower. Instead of allowing all of that excess energy to go unused or exporting it to the grid, a battery can store some of it for use later in the day or evening.
Battery storage can be particularly useful for homes with higher electricity consumption, including properties with an air source heat pump or an electric vehicle.
Whether a solar battery is worth the investment depends on your individual energy usage, solar PV system, electricity tariff and battery size. At Eaasy Heat, we can help you understand your options and determine whether home battery storage is suitable for your property.
can solar panels power a heat pump?
Yes. Solar panels can generate electricity to help power an air source heat pump.
Because an air source heat pump runs on electricity, combining a heat pump with solar PV can create a highly efficient renewable energy solution for your home. The electricity generated by your solar panels can help meet the electrical demand of your heat pump and other household appliances.
However, solar generation and heating demand don’t always occur at the same time. Your heat pump is likely to be working hardest during the colder, darker months when solar generation is typically lower.
Adding battery storage can help you make better use of surplus solar electricity by storing energy generated during periods of high solar production for use later.
A well-designed combination of solar panels, battery storage and an air source heat pump can help you generate renewable electricity, improve your home’s energy efficiency and reduce your reliance on the electricity grid.
are there government grants available for heat pumps
Yes. Eligible homeowners in England and Wales may be able to receive financial support towards the cost of installing an eligible air source heat pump through the Boiler Upgrade Scheme (BUS).
The scheme can provide a grant of up to £7,500 towards an eligible air source heat pump installation, subject to the scheme’s eligibility requirements and conditions.
The availability of funding and eligibility criteria can change, so it’s important to check the latest government guidance before making a decision.
At Eaasy Heat, we can help you understand whether you may be eligible for heat pump funding and explain how available support could affect the overall cost of your installation.
How long does air source heat pump installation take?
The time required to install an air source heat pump varies depending on the property and the complexity of the installation.
Factors that can affect the installation time include the size and layout of your home, the existing heating system, the location of the heat pump and hot water cylinder, and whether any upgrades or additional work are required.
Before installation, we carry out a detailed assessment of your property to understand your home’s heating requirements and design an appropriate system.
Once your installation has been planned, we’ll explain the expected timescale and what you can expect during the installation process. Our aim is to complete your heat pump installation efficiently while keeping disruption to your household to a minimum.
are renewable energy systems expensive to install?
The upfront cost of installing renewable energy systems can be higher than replacing a traditional heating system, but it’s important to consider the long-term benefits and potential savings.
An air source heat pump, solar PV system or home battery can help improve your home’s energy efficiency, reduce your reliance on fossil fuels and potentially lower your long-term energy costs.
Eligible homeowners may also be able to access government support, such as the Boiler Upgrade Scheme, which can help reduce the initial cost of an eligible heat pump installation.
The overall cost of a renewable energy system depends on your property, the technology you choose and the complexity of the installation. That’s why we believe it’s important to receive clear, honest advice before making a decision.
At Eaasy Heat, we’ll help you understand the available options, expected costs and potential benefits, so you can choose a renewable energy solution that makes sense for your home and budget.
why choose eaasy heat?
Choosing the right company for your air source heat pump installation or renewable energy system is an important decision. At Eaasy Heat, we aim to make the transition to cleaner, more efficient home energy as simple and straightforward as possible.
From your initial enquiry and home assessment through to system installation and aftercare, we’ll support you throughout the process.
When you choose Eaasy Heat, you can expect:
- Expert advice on air source heat pumps and renewable energy
- A personalised approach based on your home and energy requirements
- Professional heat pump installation
- Guidance on available government funding and incentives
- Solutions that can integrate heat pumps, solar panels and battery storage
- Clear communication throughout your installation
- Ongoing support and aftercare
We believe renewable energy shouldn’t be complicated. Our goal is to provide practical, reliable solutions that help UK homeowners make the switch to low-carbon heating and renewable energy with confidence.
If you’re considering an air source heat pump, solar panels or home battery storage, speak to Eaasy Heat to find out how we can help make your home more energy efficient and ready for the future.